E-mail, Telephone and Fax Policy

This is an explanation as to why we prefer that you order insignia by mail rather than by telephone:

The Militaria business is carried out in our spare time - other work can be at irregular times of the day and week so we cannot guarantee to be at home to answer calls.  

We cannot accept credit card payments by telephone or fax.  The only way that we can accept credit card payments is via PayPal over the internet.  Please see our 'How to Order' page.

I spent over 24 years in Army uniform, have collected Military Badges since the age of 10, and still collect and deal in badges as a 'hobby gone wild'. When I have the time I will willingly talk badges, but with over 10,000 collectors on my lists, I do not have the time or money to operate a telephone service.

To keep down my overhead expenditure and thus keep down the cost of your badges: please do not ask us to phone or fax you unless you are happy to accept a reverse (collect) call charge.

If you are in credit with us or are an established customer with a good track record of prompt payments, we will accept orders by E-Mail if you use a standard format such as my Order Form - including my Serial Numbers - and pay by return of post.

We do not accept orders by telephone as experience has shown that messages left with other members of my household (including Answer-phone messages transcribed by them) can end up as unusable gibberish.

We will not 'reserve' badges as experience has shown this to be an unsound business practice.

Because we do not reserve items, there is no point in asking for pro-forma invoices.

I do not publish my telephone number on my Mail Order Lists as I would prefer to limit my time and costs on the telephone. By not having the distractions of enthusiasts' (sometimes lengthy) phone calls, I can continue to provide a service to more of my fellow collectors.  I also like to spend time with my family.

In summary, if you feel you must ring me, please observe the following 'Golden Rules':

• Think twice before ringing - we do not reserve badges or operate a telephone order line.

• Do not leave a message on my answer-phone or with other members of my household.

• If you have my number, then only ring between 9am and 5pm UK time Monday-Friday.

• Do not ask me to phone you or to fax you.

• Keep your calls short.

• Do not give my phone number to other collectors (but DO please pass-on my address).

I hope this does not cause any offence - I find that dealing by Mail-order is the best way to allocate my precious moments of spare time and still continue to do all the things I enjoy.

Ian G Kelly (Militaria)
P.O. Box 66
Ellesmere
Shropshire
SY12 0YS
United Kingdom

http://www.KellyBadge.co.uk/